Numerous employees were using Qlik Support to log tickets for non-customer and non-product issues. This resulted in a backlog of tickets that needed to be re-routed to the internal help desk, which wasted time and resources.


Part of a multi-pronged learning solution, I developed this short video “infomercial” to explain the role of Qlik Support and how to properly engage with them. After developing and agreeing on the storyboard with the client, a colleague recorded the audio, and I developed the video including all graphics and synchronization of imagery and audio.

Review the video.