A virtual sales onboarding program had been quickly implemented to address onboarding needs during the initial months of the pandemic. This stopgap solution addressed the immediate need for knowledge transfer to new starters, but the program lacked ways to address knowledge sustainment, skill development, skill transfer, and sales excellence.


As part of the initial needs analysis for a new sales onboarding program, I worked with a program manager in sales enablement to conduct a gap analysis aligned with corporate priorities and key objectives to guide the program development. Note that financial and other sensitive information has been redacted.

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